Refund & Cancellation Policy

Effective October 16, 2026

We want billing to be simple and fair. This page explains when you can get money back and how to cancel. It works together with our Terms of Service. If you have a signed service agreement and it says something different, the service agreement controls.

Plans and prices

• CRM plan: $59 per month, with a $99 one-time setup fee.
• Operations Manager plan: $119 per month, with a $299 one-time setup fee.
• Yearly plans include one month free, and the setup fee is half off.
• Up to 15 crew members are included. Each additional person is $5 per month.

Founding-client or promotional pricing, if you have it, is shown on your invoice or service agreement.

Setup fees

If you cancel before we start setting up your system, we'll refund your setup fee in full. Once setup work has begun, the setup fee is non-refundable, because that work has already been done for your business.

Monthly plans

• Monthly plans are billed in advance at the start of each billing month.
• You can cancel with 30 days' written notice by email. Billing stops after your notice period ends, and you keep access through the last month you paid for.
• Free first month (founding customers): if you start with a free month, there's no setup fee and nothing is charged for the first 30 days. Cancel anytime before the free month ends by emailing us and you won't be charged at all. The 30 days' notice applies only after your first paid month begins.
• We don't give refunds or partial credits for unused days in a month you've already paid for.

Yearly plans

• Yearly plans are billed in advance for the full year.
• If you cancel early, the yearly payment is not refunded, but you keep full access until the end of the year you paid for, and the plan won't renew.
• If you want to stop a yearly plan from renewing, email us any time before the renewal date.

Billing mistakes

If you were charged twice, charged the wrong amount, or charged after a cancellation took effect, we'll refund the incorrect charge in full. Just email us with the date and amount.

If we can't deliver

If we have to end your service for a reason that isn't your fault, we'll refund any prepaid fees for time you won't get to use.

How to cancel or request a refund

1. Email hello@leadlockar.com from the email on your account, with your business name and what you'd like to do.
2. We'll confirm by email within 2 business days.
3. Approved refunds go back to the card or account you paid with. Most banks post them within 5 to 10 business days.

Please contact us before disputing a charge

If something looks wrong on your statement, reach out to us first. We can usually fix it the same day, and it's faster than going through your bank. Charges appear on your statement as LEAD LOCK AR.

Your data after cancellation

When service ends, we'll export your lead and customer records to you on request and then delete them as described in our Privacy Policy.

Contact

Jonathan Pederson, doing business as Lead Lock AR
Arkansas, United States
Email: hello@leadlockar.com
Phone: (501) 548-7196